Red Hat is the world's leading open source software provider and has
ranked number one in three out of four years in CIO Insight Magazine's
Vendor Value survey. Red Hat's offerings are in high demand by
enterprise customers for the high value, reliability, security,
performance and innovation that they offer, making Red Hat one of the
world's fastest growing technology companies, including recognition by
Fortune Magazine and Business 2.0 as the World's Fastest Growing
Software Company. www.redhat.com
*We are hiring Linux Technical Support Engineers with fluency (written
and spoken) in English & Italian*
*
Key Skills:*
• 2+ years of commercial Linux experience in the enterprise sector -
configuration, troubleshooting, debugging, etc.
• Linux system administration experience at RHCE level (Red Hat will
cover RHCE costs for formal certification)
• Good theoretical knowledge of networking, UNIX-like services and concepts
• Advanced application debugging knowledge
• Basic kernel debugging and tuning knowledge
• Strong troubleshooting skills and a passion for problem solving and
investigation
• Customer focus and service orientation
• Ability to multi-task, prioritise and work under pressure
• Ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
• Ability to communicate courteously and effectively with customers,
third party vendors and Red Hat associates
• Previous knowledge of support systems and tools
• Solid understanding of Open Source technologies and technical support
environments
• Software development/programming experience is preferred
• Scripting abilities preferred (Perl/Python/Bash)
• Knowledge of enterprise storage solutions and clustering
• Knowledge of enterprise database solutions
• Prior participation in open source software projects is preferred
*Specific Duties/Primary Responsibilities:*
• Perform initial or secondary investigation and respond to online and
phone support requests
• Gathering information for each issue
• Carrying out the necessary research
• Providing analysis to fully understand the issue
• Proposing workarounds if appropriate
• Proposing and discussing fixes, providing advice and educating customers
• Interfacing with engineering, product management and support
management when necessary in order to prioritise customers' requests
• Incorporating your findings in Red Hat's knowledge base
*
*The roles are based from our Farnborough UK offices and *full
relocation* is available for candidates eligible to work within the EU.*
Packages include an excellent base salary, bonus plus many other benefits!**
*
Interested??
Please send your CV (in English) to Jfoley@redhat.com
James Foley
Senior Recruiter, EMEA
Red Hat
44 (0) 1252 362752
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